1.PATIENT TREATMENT
I) The patient is under the care and supervision of his/her consultant physician or surgeon (hereafter referred to as the “Consultant”). Elanic staff will provide care and treatment in accordance with the instructions of the consultant, and in accordance with Elanic’s protocols.
II) The patient accepts that the Patient Co-ordinator is not a Consultant and as such any information that they may give is merely a general nonmedical nature. The patient should raise any queries at the consultation with the Consultant or other suitably qualified clinical staff.
III) The patient agrees that Elanic will accept no responsibility for any advice given or diagnosis reached by the Consultant, or for the surgery, or other treatment carried out; or for the consequences of that surgery or other treatment with regard of this or any other contractual relationship between the patient and Elanic.
IV) Elanic will provide a consultation with a Consultant who is registered with the General Medical Council, and who holds the relevant qualifications. Consultants are self-employed practitioners who are obliged to maintain full private Medical Indemnity Insurance.
V) Elanic audio records both phone calls and consultations, which may form part of your medical record. Elanic is not responsible for equipment failure or poor-quality recordings
VI) Elanic is obliged to provide suitable facilities and equipment to undertake the procedure.
VII) The full cost of the surgical procedure includes a non-medical consultation with a Patient Coordinator, pre-operative consultations and assessments with nurse and Consultant, all surgeon and anaesthetist fees, medical supplies, drugs, blood test, in-patient stay, discharge medication and dressings, and aftercare appointments associated with the treatment.
VIII) The surgery price does not include additional costs from 3rd parties, e.g. fees for GP letter, scans, blood and pathology tests carried out in addition to Elanic’s standard protocols.
IX) There will be additional fees for non-standard costs incurred by the operating hospital, such as telephone calls, guest meals, companion charges, additional medical supply items and additional overnight accommodation (including the use of ITU/HDU) and any other items not specified in the package cost. This payment is liable to the hospital provider directly.
X) I am aware that if my care is being carried out by either Mr Vivek Sivarajan or Ms CJ Tollan, that they are both company directors and owners of Elanic Ltd.
XI) I accept in the unlikely event of a post-operative complication and I was treated at Elanic Clinic that I may need to be transferred to either an NHS or private hospital. The reason for transfer will be taken on Medical grounds. The Hospital choice will be at Elanic’s discretion I am aware that there may be additional fees should I be transferred to a private hospital.
XII) In the event that a patient is not happy with the outcome of their treatment, Elanic will not be responsible for any costs for consultations, blood tests, any other investigations or revision surgery, unless these costs have been explicitly agreed and approved by Elanic in advance.
2. CONSENT
I) The consent form is designed to ensure that the patient and surgeon are fully agreed as to the procedure that has been planned and that the patient fully understands the potential benefits, risk and complications. Patient information will be provided to ensure informed consent is obtained.
II) The patient will be asked to consent to any nursing, x-rays, examinations, photography, laboratory procedures or any general medical treatment rendered to the patient. Any external costs involved will be recharged in full to the patient and must be settled before the date of surgery.
III) It is the responsibility of the Consultant to obtain the patient’s consent prior to surgery, to any medical or surgical treatment and to answer questions about the patient’s treatment.
IV) The patient agrees to provide a complete medical history that is honest and accurate. Withholding any medical information could be detrimental to his/her health and safety, and may result in the cancellation of the procedure. The patient must inform Elanic of any change in their medical history status that occurs during their treatment with Elanic.
V) Elanic reserve the right to contact a patient’s GP should it be necessary, in the opinion of the Consultant, with the consent of the patient. Should the patient withhold consent, the surgeon may feel unable to continue with the planned procedure.
VI) For those patients who require either sedation or general anaesthetic, there will be a requirement for consent to be obtained separately by the Anaesthetist.
3. AGE LIMIT
I)The age limit for surgical procedures and laser treatment is 18.
4. PERIOD OF REFLECTION
I) Cosmetic surgery is an elective surgical procedure and careful consideration needs to be given to the potential benefits and risks before a patient makes a decision to proceed with surgery. Elanic recommends a period of 14 days following a consultation with a surgeon before undergoing surgery. However, an earlier surgery date may be agreed to accommodate the patient’s needs, providing the surgeon is in agreement and a waiver is signed by the patient. However, Surgery cannot be carried out within 7 days of the consultation with the Consultant.
5.FINANCIAL RESPONSIBILITIES
I) The responsibility for settlement of the charges levied by Elanic, which includes all professional and hospital fees, is and remains at all times the responsibility of the patient. Elanic require a minimum deposit of £500 to secure a surgery date and any quotation issued is valid for 90 days. The balance must be paid no later than 14 days prior to the date of surgery.
II) Elanic does not provide credit facilities. Treatment will only be provided where satisfactory payment has been received.
III) Elanic collaborates with Independent Finance Companies (IFC)who offer patients a range of loan options to finance medical treatments. This is a commercial agreement between the patient and the IFC. In the case of patients utilising this service, treatment will not be scheduled until confirmation of the loan has been advised to Elanic. In the event that the loan is cancelled or is not paid in full, the patient will remain liable for any amounts relating to treatments tests, diagnostics or pre-assessment activities that have already been carried out.
IV) For patients opting for finance, a cooling off period of 14 days applies, meaning that surgery cannot take place within 15 days of the approval of the loan.
V) All Major Credit and Debit Cards are accepted by Elanic. Note there will be a credit card fee of 2.5% applied to all transactions. There will be no charge for payment by debit card.
6. RESCHEDULING POLICY
I)If the patient pre-books a date for surgery and then decides to reschedule that date, then if the surgery date is re-scheduled with 14 days’ notice (or more), a fee of £75 may be incurred; if 13 days’ notice or less, an administration fee of £250 may be incurred.
II) Elanic reserve the right to alter the patient’s admission date in conjunction with the Consultant. Such changes will be avoided where possible unless they are due to circumstances beyond Elanic’s control, in which event the patient agrees that no consequential loss will be payable for such changes at short notice.
7.CANCELLATION POLICY – SURGICAL CONSULTATIONS
I) The following rules apply for patient cancellation or rescheduling of surgical consultations whether a consultation fee has been collected or not.
A. Cancellation with less than 72 hour’s notice – No Refund
B. Cancellation with greater than 72 hour’s notice – Full Refund
C. DNA (Did not attend) – No Refund
D. A patient can request to reschedule surgical consultations three times free of charge, on the fourth request to reschedule an additional charge equal to the initial consultation fee charged will be requested to confirm the rescheduled appointment, where the appointment was offered free of charge a £50 charge will be applied to secure the appointment on the fourth attempt to schedule. All monies paid are fully redeemable against the surgical procedures total cost. There is no refund if the patient requests to cancel their appointment with no future dated surgical consultation confirmed.
II) Elanic reserves the right to cancel or postpone a surgical consultation. If the consultation is cancelled by Elanic, a full refund will be provided where the consultation is not rescheduled.
8. Cancellation POLICY
I) With the exception of a £100 administration fee, all monies paid are fully refundable if surgery is cancelled at least 21 days prior to the date of surgery. Thereafter, Elanic reserve the right to retain/charge the following sums if surgery is cancelled within the following time periods:
a) 14-20 days before surgery – the £500 deposit: b) 8 – 14 days before surgery – 50% of the fee: c) Up to 7 days before surgery – 100% of the fee
II) In the interest of patient safety, Elanic reserves the right to cancel or postpone a procedure. If the surgery is cancelled by Elanic, a full refund will be provided.
III) In addition to the above cancellation policy, you will also be liable for the full cost of any associated tests that have been undertaken prior to surgery, including blood tests and scans.
IV) Should a patient who has secured a loan with an IFC for treatment at Elanic, choose to cancel the loan & surgery, cancellation fees in line with Section 7.1, above shall apply.
9. RE-ADMISSION POLICY
I) For up to 12 months after treatment, if Elanic and your Consultant agree that further surgery is necessary to achieve satisfactory results all surgical and hospital fees will be provided free of charge. If your care was provided at Elanic clinic and subsequent procedures are required to be provided at a Private Hospital, then there may be additional hospital fees to pay, but the surgical charge will remain free. If however Elanic and your Consultant feel that the results are acceptable within normal limits of surgery, or there are associated risks and conditions with the surgical procedure undertaken, or if the patient is non-compliant with the postoperative advice given, then additional surgery costs would be incurred fully by the patient.
10. AFTERCARE POLICY
I) Elanic offers all patients access to appointments with a nurse or Consultant at any stage postoperatively, as defined in the package originally chosen by the patient.
II) The patient agrees to attend any scheduled follow up appointments after surgery as requested and to reasonably comply with the professional advice provided by the Consultant or other specialists clinical staff and acknowledges that Elanic cannot be held responsible for any consequences of the patient failing to comply with the advice given.
III) If the patient does not attend a follow-up appointment without giving 48 hours advance notice, a £75 charge may be incurred. Further appointments will be frozen until this is paid.
IV) Elanic reserves the right to amend or alter the content of the package of care without prior notice in light of healthcare trends or emerging best practice models. Such changes will have no effect on existing patients unless the proposals are medically proven to optimise health and well-being.
11. COMPLAINTS PROCEDURE
I) Any complaint or claim arising out of such advice, diagnosis, surgery or other treatment provided by the consultant should be addressed in the first instance to the consultant, but Elanic will undertake to pass such a complaint on to the consultant if the patient prefers.
II) If a patient has a complaint regarding an aspect of their treatment whilst at Elanic, the patient should contact the Clinic Manager at Elanic in the first instance, who will be able to advise of the actions to take, as per Elanic’s complaint procedure.
III) In the event that a “local” resolution of the complaint is not achieved and the complainant is still dissatisfied they can request that their complaint is escalated to the Independent Sector Complaints Adjudication Service (ISCAS). All details can be found in the Elanic complaints procedure.
12. CONFIDENTIALITY
I) Elanic complies with the provisions of the Data Protection Act 1998.
II) The patient confirms his/her consent to the disclosure of personal information by Elanic to the Consultants, nurses and any other clinical staff for the purpose of treating the patient.
13. VALUABLES
I) Elanic does not accept responsibility for any cash or valuables whilst on Elanic’s premises, or at any 3rd party provider’s premises such as the operating hospital. Patients should endeavour not to bring valuable items with them to Elanic Clinic or Private Hospitals and if they do, they should ensure that all personal belongings are fully insured.